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Legal policies built around your account

When you open an account on zeus711, you're working with a platform that keeps your data secure and your account access straightforward.

Data protectionAccount securityWithdrawal verification
zeus711 Legal policies built around your account
REACH OUR LEGAL TEAM

Contact us about your legal rights

Live chat support Open your account and tap the support icon in the lobby.
Email for formal requests Send data deletion, correction or access requests to our compliance email.
Account settings View your personal data in Account > Settings > Data.
DATA & ACCOUNT SAFETY

How we handle your security and privacy

Encryption on every deposit

When you transfer funds via DANA, OVO, GoPay or QRIS, your session is encrypted end-to-end. Payment confirmation reaches our system; the full payment credentials stay with your provider, never stored in full on our servers.

Account verification before withdrawal

Every withdrawal request is matched against your account identity — registered email, phone number and payment method on file. We verify your details before processing any payout to your wallet.

Cookie and tracking transparency

We use cookies to remember your login, game preferences and language setting. No tracking cookies follow you off-site. You can clear cookies anytime in your browser without losing your account — your data stays with us.

Data retention and deletion

Your account data is kept for the life of your account plus 3 years for audit compliance. Request account deletion in Settings > Data > Delete My Account, and we remove personal data within 30 days.

Two-factor authentication

Enable 2FA in Account > Security to add a code step when logging in from a new device. This prevents unauthorised access even if your password is compromised. Backup codes are generated and stored securely.

Dispute and appeals process

If you see an unauthorised transaction, report it through live chat within 48 hours. We investigate and escalate to your payment provider (DANA, OVO, GoPay or QRIS) within 2 business days.

Frequently asked questions about our legal policies

Your account is suspended immediately and cannot be used. Personal data is removed within 30 days; transaction history for compliance reasons is kept for 3 years. You can request a copy of your data before deletion through live chat support.

Yes. Go to Account > Settings > Data and select 'Download My Data'. We compile your account activity, linked payment methods, deposits and withdrawals into a file sent to your registered email within 7 days.

Your payment credentials are never stored or transmitted through zeus711. The payment provider handles all sensitive data. We receive only a confirmation that your deposit cleared. Your account balance updates instantly after verification.

Only you and authorised zeus711 staff can access your account. We do not sell, share or disclose your personal data to advertisers, third-party platforms or marketing partners under any circumstance.

One account per person is allowed. If we detect suspicious multi-device access, your account is flagged for security review. Enable 2FA to get a code alert whenever login happens on a new device.

After identity verification, withdrawals are processed within 1 hour. DANA and OVO typically deliver funds in 5–15 minutes; GoPay and QRIS may take up to 30 minutes depending on your bank.

Yes. Contact live chat support or email our compliance team with the data you wish to update. Name, phone and email changes are processed within 2 business days and require identity verification.